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Institute of Commerce and Management

Institute of Commerce & Management SA

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National N Diploma: Management Assistant

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67033 Management Assistant Work Experience Logbook

STATEMENT OF WORK EXPERIENCE/LOGBOOK

Instructional Programme Code: 50904410 National N Diploma: Management Assistant

SAQA Qualification ID: 90674: National N Diploma, NQF Level 6, 360 credits

SAQA Learning Programme ID: 67033: National N Diploma: Management Assistant, NQF Level 6, 360 credits

Management Assistant Compulsory subjects:

  • Office Practice
  • Information Processing

Additional:

  • Workplace Competencies

Logbook Content

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Office Practice
WM-06 Coordinate and support office services 16 Learner exit outcomes | 16 Activities
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Module Content
0% Complete 0/16 Steps
WA0601 Apply appropriate procedures to schedule meetings, appointments, travel and accommodation for the supervisor/ office
WA0602 Manage the flow of documents according to the company’s policies and procedures
WA0603 Register incoming and outgoing documents of the office for effective information management
WA0604 Check the availability of budget prior to procurement of goods or services
WA0605 Source quotations for the procurement of goods and services for the unit
WA0606 Manage the assets of the unit according to an organizational policy
WA0607 Prepare meeting packs, agenda’s, and audio visual aids for presentations
WA0608 Proofread all incoming documentation and edit where possible prior to further distribution to supervisor
WA0609 Complete forms in accordance with company procedures
WA0610 Schedule and confirm appointments for clients, customers, or supervisors
WA0611 Make copies of correspondence or other printed material
WA0612 Locate and attach appropriate files to incoming correspondence requiring replies.
WA0613 Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
WA0614 Open, read, route, and distribute incoming mail or other materials and answer routine letters.
WA0615 Order and dispense supplies.
WA0616 Manage projects or contribute to committee or team work
WM-07 Manage the office layout and work routine to facilitate a ‘paperless’ office 11 Learner exit outcomes | 11 Activities
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Module Content
0% Complete 0/11 Steps
Information Processing
Workplace Competencies
WM01 Personal Effectiveness Competencies 13 Learner exit outcomes | 13 Activities
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Module Content
0% Complete 0/13 Steps
WA0101 Demonstrate sensitivity to the needs and feelings of others
WA0102 Look for ways to help people and deliver assistance
WA0103 Show understanding of others’ behaviors and motives by demonstrating appropriate responses
WA0104 Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation
WA0105 Perform work-related duties according to laws, regulations, contract provisions, and company policies
WA0106 Use company time and property responsibly
WA0107 Take responsibility for accomplishing work goals within accepted timeframes.
WA0108 Deal calmly and effectively with stressful or difficult situations.
WA0109 Dress appropriately for occupational and worksite requirements
WA0110 Project a professional image of oneself and the organization
WA0111 Easily adapt plans, goals, actions, or priorities in response to unpredictable or unexpected events, pressures, situations, and job demands
WA0112 Effectively communicate with all members of the group or team to achieve team goals and objectives
WA0113 Provide prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers.
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