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Institute of Commerce and Management

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National N Diploma: Medical Secretary

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Medical Secretary Work Experience Logbook

STATEMENT OF WORK EXPERIENCE/LOGBOOK

Instructional Programme Code: 50404019 National N Diploma: Medical Secretary

SAQA Qualification ID: 90674: National N Diploma, NQF Level 6, 360 credits

SAQA Learning Programme ID: 67034 National N Diploma: Medical Secretary NQF Level 6, 360 credits

Legal Secretary Compulsory subjects:

  • Medical Practice N6
  • Information Processing N6

Additional:

  • Workplace Competencies

Logbook Content

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Medical Practice N6
WM-01 Coordinate and support office services 19 Learner exit outcomes | 19 Activities
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Module Content
0% Complete 0/19 Steps
WA0101 Answer telephones, and direct calls to appropriate staff.
WA0102 Represents physicians by screening incoming telephone calls
WA0103 Compile and record medical charts, reports, and correspondence, using typewriter or personal computer
WA0104 Receive and route messages and documents such as laboratory results to appropriate staff
WA0105 Schedule and confirm patient diagnostic appointments, surgeries and medical consultations.
WA0106 Scheduling, receiving, and announcing scheduled patients and visitors;
WA0107 Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
WA0108 Interview patients in order to complete documents, case histories, and forms such as intake and insurance forms.
WA0109 Maintain medical records, technical library and correspondence files.
WA0110 Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare reports, invoices, financial statements, letters, case histories and medical records.
WA0111 Keeps office equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
WA0112 Perform bookkeeping duties, such as credits and collections, preparing and sending financial statements and bills, and keeping financial records.
WA0113 Transcribe recorded messages and practitioners’ diagnoses and recommendations into patients’ medical records.
WA0114 Complete insurance and other claim forms.
WA0115 Prepare correspondence and assist physicians or medical scientists with preparation of reports, speeches, articles and conference proceedings.
WA0116 Arrange hospital admissions for patients
WA0117 Transmit correspondence and medical records by mail, e-mail, or fax.
WA0118 Prepare correspondence and assist physicians or medical scientists with preparation of reports, speeches, articles and conference proceedings.
WA0119 Maintains office supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt.
Information Processing
Workplace Competencies
WM01 Personal Effectiveness Competencies 17 Learner exit outcomes | 17 Activities
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Module Content
0% Complete 0/17 Steps
WA0101 Demonstrate sensitivity to the needs and feelings of others
WA0102 Look for ways to help people and deliver assistance
WA0103 Show understanding of others’ behaviors and motives by demonstrating appropriate responses
WA0104 Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation
WA0105 Perform work-related duties according to laws, regulations, contract provisions, and company policies
WA0106 Use company time and property responsibly
WA0107 Take responsibility for accomplishing work goals within accepted timeframes.
WA0108 Deal calmly and effectively with stressful or difficult situations.
WA0109 Dress appropriately for occupational and worksite requirements
WA0110 Project a professional image of oneself and the organization
WA0111 Easily adapt plans, goals, actions, or priorities in response to unpredictable or unexpected events, pressures, situations, and job demands
WA0112 Effectively communicate with all members of the group or team to achieve team goals and objectives
WA0113 Exhibit ethical behaviour
WA0114 Adhere to company policy and regulations to foster trust
WA0115 Take responsibility to accomplish work goals with accepted timeframes.
WA0116 Practice honesty with regard to company time and property
WA0117 Provide prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers
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