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National N Diploma: Tourism

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67051: National N Diploma: Tourism Logbook

STATEMENT OF WORK EXPERIENCE/LOGBOOK

Instructional Programme Code: 50922411 National N Diploma: Tourism

SAQA Qualification ID: 90674: National N Diploma, NQF Level 6, 360 credits

SAQA Learning Programme ID: 67051: National N Diploma: Tourism NQF Level 6, 360 credits

Tourism Compulsory subjects:

  • Travel Services N6
  • Tourist Destinations N6
  • Travel Office Procedures N6
  • Hotel Reception N6

Additional:

  • Workplace Competencies

Logbook Content

Expand All
Travel Services N6
WM-06 Tour planning and Budgeting 14 Learner exit outcomes | 14 Activities
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Module Content
0% Complete 0/14 Steps
WA0601 Identify the parts of a journey
WA0602 Identify the global indicator for the routing flown
WA0603 Quote specified routing fares and select the best fares
WA0604 Price one way, round, and circle trips using normal fares
WA0605 Implement essential principles to price journeys as a single pricing unit
WA0610 Coordinate for the booking of hotels, tickets, visa, etc. with the respective department in charge
WA0607 Provide relevant travel information, reviews, news and handy travel tools catering to the customer needs
WA0608 Notify the customers on luggage limits and insurance, medical, visa, passport, currency and other requirements as required
WA0609 Advice customers on the issues that can be faced during the travel in terms of safety, travel, finance, currency, etc., in specific to the destination as appropriate
WA0610 Coordinate for the booking of hotels, tickets, visa, etc. with the respective department in charge
WA0611 Confirm the customer names at the airlines and hotel once booking is made
WA0612 Perform the necessary processing in case the customer cancels the tour after everything is booked or planned
WA0613 Advise the client on the difference between Individual Travel (IT) and Group Inclusive Travel(GIT) fare pricing
WA0614 Calculate the total income earned by the agency on a tour booked
Tourist Destinations N6
Travel Office Procedures N6
WM-02 Public relations 13 Learner exit outcomes | 13 Activities
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Module Content
0% Complete 0/13 Steps
WA0201 Provide information to the public on travel promotions
WA0201 Inform viewers, listeners, or audiences on sales promotion/advertising/public relations periodically
WA0202 Attend public appearances or exhibits for clients to increase travel and tourism product or service awareness or to promote goodwill.
WA0203 Represent company at trade association meetings to promote products.
WA0204 Manage special events or exhibitions to introduce new products to gain public attention through the media without advertising directly.
WA0205 Distribute travel and tourism publications, pamphlets and brochures according to public relations plan
WA0206 Analyse various advertisements of the organisation and determine whether an advertisement meets the public relations requirements as per the policy and procedures
WA0207 Answer enquiries in relation to advertisements
WA0208 Compile an advertisement using given information
WA0209 Compile a list and guideline to assist with preparing for an exhibition
WA0210 Organise an exhibition on a relevant topic at the workplace
WA0211 Draw the layout of the exhibition to assist with the set-up of the exhibition
WA0212 Take responsibility for the exhibition and train support staff to man the exhibition
Hotel Reception N6
WM-02 Hotel receptionist 15 Learner exit outcomes | 15 Activities
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Module Content
0% Complete 0/15 Steps
WA0201 Participate in the preparation of staff shift schedules based on the requirements of the business
WA0202 Participate in taking external and internal telephone calls at the reception desk
WA0203 Participate in basic reception duties during a morning shift and afternoon shift at the reception desk
WA0204 Deal with verbal and written guest complaints received at the reception desk
WA0205 Participation in the recording and management of reservations for accommodation using the available system of the business
WA0206 Participate in the checking in of guests following prescribed procedures
WA0207 Participate in the checking out of guests following prescribed procedures
WA0208 Participate in concierge desk activities including porter duties, using a PA system, valet duties, kiosk duties
WA0209 Participate in night audit duties of the business following prescribed procedures
WA0210 Set up marketing material in the reception area to increase sales for the business
WA0211 Participate in the development of standard operating procedures for reception activities
WA0212 Participate in the development of standard operating procedures for organising the layout of the workspace in reception
WA0213 Complete general filing and administrative duties in the reception area
WA0214 Participate in reception services (for example: safekeeping of valuables, travel agent protocol, dealing with large groups
WA0215 Participate in the practical application and management of legislation regarding liquor acts, access control, public liability and food laws
Workplace Competencies
WM01 Personal Effectiveness Competencies 13 Learner exit outcomes | 13 Activities
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Module Content
0% Complete 0/13 Steps
WA0101 Demonstrate sensitivity to the needs and feelings of others
WA0102 Look for ways to help people and deliver assistance
WA0103 Show understanding of others’ behaviours and motives by demonstrating appropriate responses
WA0104 Interact respectfully and cooperatively with others who are of a different race, culture, or age, or have different abilities, gender, or sexual orientation
WA0105 Perform work-related duties according to laws, regulations, contract provisions, and company policies
WA0106 Use company time and property responsibly
WA0107 Take responsibility for accomplishing work goals within accepted timeframes.
WA0108 Deal calmly and effectively with stressful or difficult situations.
WA0109 Dress appropriately for occupational and worksite requirements
WA0110 Project a professional image of oneself and the organization
WA0111 Easily adapt plans, goals, actions, or priorities in response to unpredictable or unexpected events, pressures, situations, and job demands
WA0112 Effectively communicate with all members of the group or team to achieve team goals and objectives
WA0113 Provide prompt, efficient, and personalized assistance to meet the requirements, requests, and concerns of customers.
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